Returns policy

We obviously hope you will be delighted with the goods you receive from us, but should you decide to cancel your order for any reason, our returns policy is as follows:

 

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

 

1.      Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

 

2.      You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

 

3.      If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

 

4.      Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card (less the initial postage charge) within 14 calendar days.

 

5.      We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods or otherwise rendering the goods unfit for resale prior to cancellation).

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CANCELLATION FORM

 

To Rickshaw Bazaar Ltd, 16 The Shambles, Malton, North Yorkshire YO17 7LZ; customerservice@rickshaw-bazaar.co.uk:

 

I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*:

 

Ordered on*/Received on*:        ……………………………………………….

 

Name of consumer(s):               ……………………………………………….

 

Address of consumer(s):            ……………………………………………….

 

                                                ……………………………………………….

 

Signature of consumer(s):          ………………………………………………. (only if this form is notified on paper)

 

Date:                                        ……………………………………………….

 

*Delete as appropriate

 

 You must not send out this document using our logo – please cut and paste the contents of the document onto your own headed paper.